FQA

FAQ

HOW TO SHOP WITH FOREVER NEW ONLINE

Shopping online with Forever New is as simple as:

Add items to your cart

1. Ensure you are on the Forever website at https://mmnm.fun
2. Browse the categories across the top navigation bar which includes New In, Clothing, Bags, Accessories, Shoes and Sale.
3. Once you have found an item to purchase, select your preferred colour, size (if applicable) and the quantity you wish to purchase then simply click ‘ADD TO CART’
4. You can then continue shopping or click ‘VIEW CART’ to review the items in your cart and to finalise your order.

Proceed to purchasing items

1. Once you have finished browsing and have added the items you wish to purchase to your cart, click the shopping cart icon located at the top right of the website and then click ‘PROCEED TO CHECKOUT’.

2. If you wish to edit your current cart, click 'VIEW CART'. You can amend the quantity selected for each item or delete unwanted items by simply clicking the minus and plus button for each product. Your amendments will be updated and allow you to proceed with the checkout process.

3. You are able to checkout by either logging into your existing https://mmnm.fun account or proceeding as a guest. If you wish to log in, please click 'LOG IN' on the top right corner of the home page. You can also opt-in at the final stage of payment to have your information saved for a faster checkout, however this does not automatically create a https://mmnm.fun account.

4. If you have selected to checkout via your https://mmnm.fun account then you will need to double check that your billing information, shipping information and payment information are correct, select your desired shipping method and then simply click ‘PAY NOW’. You can adjust your default address under 'MY ACCOUNT' on the homepage.

5. If you'd like to create an https://mmnm.fun account, click 'SIGN UP' on the top right corner of the home page. You can save your preferred contact and shipping information ready for your next purchase. You will also be able to view your current orders, view previous order history and receive email updates with our latest arrivals, collections and online exclusives (providing you wish to receive these updates, which is easily managed within your account).

6. If you have selected to checkout as a guest you will be required to complete the same steps in order to complete your purchase.

7. https://mmnm.fun offers convenient shipping through preferred third-party couriers. At this next step select the type of shipping that you would like. For further information regarding our shipping information and conditions please refer to our Shipping Policy

8. Select your desired payment method. You can update your billing address in the payment section of checkout. If your shipping address is different to your billing address then select the ‘USE A DIFFERENT BILLING ADDRESS’ box and fill out your desired billing address details. Then simply click ‘PAY NOW’ and your order is completed.

9. Once your payment has been confirmed you will receive an order confirmation email to the email address provided.

If you require any further assistance, please do not hesitate to contact our Customer Service team.

HOW DO I CANCEL AN ORDER?

Once an order has been placed and payment has been confirmed the order cannot be changed or cancelled. You may return an order once it has been received by following our returns process. For further information and conditions please refer to our Returns Policy.

WHICH PAYMENT OPTIONS DO YOU SUPPORT?

We provide a variety of payment options such as VISA, MasterCard, Debit Card, Discovery Miles, Mobicred, Payflex and PayJustNow.

Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction. The name against the charge will appear as https://mmnm.fun on your statement.

https://mmnm.fun takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure https://mmnm.fun uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details. Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.

Please note that by making a purchase with https://mmnm.fun online, you agree to receive communication with regards to your order.

DO YOU ACCEPT PAYMENT IN OTHER FOREIGN CURRENCIES?

Unfortunately not, all prices online are displayed in South African Rands (ZAR) and include VAT unless otherwise specified.